Support & Evolution
Your system doesn’t end at go-live. It improves every month.
SLA-backed support and a team that keeps pushing the operating goal: new workflows, new agents, and adjustments when the business changes.
For you if…
- You finished any package with us.
- Your Odoo was left orphaned by another implementer.
- Your operation changes faster than your system.
What’s included
- SLA-backed help desk.
- A monthly improvement budget.
- Quarterly KPI review with the owner.
- Odoo version upgrades.
- Agent monitoring.
How it runs
Every day
An SLA-backed help desk for your team.
Every month
An improvement budget: new workflows, reports, and adjustments.
Every quarter
KPI review with the owner and next quarter’s priorities.
Every version
Odoo upgrades and monitoring of the agents in production.
Done when
It’s an ongoing relationship: every quarter we review the operating goal and move it.
How it’s sized
By how many people use the system, how many sources and agents need maintenance, and the pace of improvement your operation needs.
Frequently asked questions
Can you support an Odoo you didn’t implement?
Yes. We first review how it was configured, then it joins the help desk like any other client.
What does the monthly improvement budget cover?
New workflows, reports, adjustments, and agents, prioritized with the owner against the operating goal.
What about Odoo version upgrades?
We plan and run them. Because we configure before customizing, there’s less custom development to migrate each version.
Contact
Let’s talk about your operation.
Tell us how your business runs today and where it hurts. We map the rest together.